Fridays at Avaya – UX Research and Ideation

By Josh|2020-03-02T17:18:09-07:00October 9th, 2019|Categories: Feature, Recent Work, Research, UX|

While I managed several projects during my time at Avaya, this specific interaction focused on software phones for customer support teams, a high-profile project with executive-level stakeholder involvement. This redesign mandated usability and accessibility accommodations (Section 508 and WCAG), so we knew we couldn't avoid change. I chose to keep our stakeholders and VIPs aware of the upcoming changes and [...]