Our Most Recent Articles

9 10, 2019

Fridays at Avaya – UX Research and Ideation

By |2019-10-10T00:31:57-06:00October 9th, 2019|Categories: Feature, Recent Work, Research, UX|

While I managed several projects during my time at Avaya, this specific interaction focused on software phones for customer support teams, a high-profile project with executive-level stakeholder involvement. This redesign mandated usability and accessibility accommodations (Section 508 and WCAG), so we knew we couldn't avoid change. I chose to keep our stakeholders and VIPs aware of the upcoming changes and [...]

1 10, 2019

500,000 Products and the UX of eCommerce

By |2019-10-10T02:12:12-06:00October 1st, 2019|Categories: Recent Work, UX|

After the successful redesign of the Tocris and Bio-Techne websites, it was time for my team at Bio-Techne to begin updating the original company website: rndsystems.com. Our focus for this redesign was responsive content, as well as improvements to the user experience and underlying web technologies. With 500,000 active products in the database, we had our work cut out for [...]

29 08, 2019

Simplifying Design and Development for Avaya

By |2019-10-10T00:42:55-06:00August 29th, 2019|Categories: Design, Recent Work, UX|

In the last few years, Avaya has started focusing on the user experience by adding improved software products to their lineup. I managed the UX of video clients, soft phones, and Salesforce-integrated web apps. In this portfolio update, I'll focus on Avaya Agent for Desktop which my team and I made enjoyably efficient by implementing a design system, updating the [...]

22 10, 2018

Design Systems, Pattern Libraries, a UX Perspective

By |2019-10-10T01:35:39-06:00October 22nd, 2018|Categories: Design, Development, Feature, Recent Work, UX|

A well-implemented design system can simplify the user experience of your software by ensuring the individual UI elements come from a single source of truth. In theory, that should help you maintain a level of UX integrity not found anywhere else. Using a design system allows your team to be more efficient during every step of the pipeline. Imagine discussing [...]

10 08, 2017

Modernizing Tocris Bioscience with a UX Focus

By |2019-10-10T02:02:46-06:00August 10th, 2017|Categories: Design, Development, Feature, Recent Work, UX|

When I joined Bio-Techne, I was asked to completely redesign one of our subsidiary companies: Tocris Bioscience. Tocris is one of the top reagent manufacturers in the UK. They have a long history in the industry, but Bio-Techne acquired them to improve their European presence. After the dust settled from the acquisition, my team began planning the redesign. Let's start [...]

22 01, 2017

Choosing a Prototyping Tool for Designers

By |2019-10-10T01:49:14-06:00January 22nd, 2017|Categories: Design, Guides, Recent Work|

Choosing a Prototyping Tool for Designers It seems like the design industry gets a new prototyping tool every month, but there are some obvious front-runners that get the most attention. Does that mean those tools are better than the rest? Does the tool you use actually matter? Note: this article is quite old; newer options are available. We'll write an [...]

12 01, 2017

Bootstrap 3 User Experience Validation

By |2019-10-10T02:47:26-06:00January 12th, 2017|Categories: Recent Work, UX|

Bootstrap 3 User Experience Validation One of the first projects I tackled while I was at Bio-Techne was validating Bootstrap 3 as a responsive framework from a user experience perspective. I was already very familiar with Bootstrap, but since Bio-Techne wanted to use it as the foundation of their new design framework, I wanted to see if it had any [...]

6 08, 2016

We Saved this Business $24,000 a Year

By |2019-10-10T02:30:44-06:00August 6th, 2016|Categories: Feature, Recent Work|

We started working with Agency Off Record (AOR) in the middle of 2015. They had recently moved into a new office in downtown Denver and were having a hard time being productive with their growing team. Growth is awesome, but it can present technical challenges. Thankfully, we've been able to handle the technical issues so they can focus on their clients. [...]

10 05, 2016

Digital Business Strategy – A Client Case Study

By |2019-10-10T03:53:18-06:00May 10th, 2016|Categories: Feature, Recent Work|

In 2010, I got a call from Tigris Sponsorship & Marketing asking me to help them figure out a better digital business strategy. Tigris handles sponsorship and marketing contracts for some of the largest brands in the nation. They had been in business for a while but needed to streamline their workflows since they were rapidly becoming a digital company. At this point, [...]

5 04, 2016

Google Apps, Website Redesign, and SEO Coaching

By |2019-10-10T03:55:09-06:00April 5th, 2016|Categories: Recent Work|

Executive Coatings and Contracting is an exterior renovation company based in Denver, Colorado. We've been working with them for several years doing IT support and general hardware maintenance for their Denver office. When it came time for them to upgrade their website and email solution, we were their first and only call. We talked for 30 minutes about their needs [...]