UX Category

9 10, 2019

Fridays at Avaya – UX Research and Ideation

By Josh|2020-03-02T17:18:09-07:00October 9th, 2019|Categories: Feature, Recent Work, Research, UX|

While I managed several projects during my time at Avaya, this specific interaction focused on software phones for customer support teams, a high-profile project with executive-level stakeholder involvement. This redesign mandated usability and accessibility accommodations (Section 508 and WCAG), so we knew we couldn't avoid change. I chose to keep our stakeholders and VIPs aware of the upcoming changes and [...]

1 10, 2019

500,000 Products and the UX of eCommerce

By Josh|2019-10-10T02:12:12-06:00October 1st, 2019|Categories: Recent Work, UX|

After the successful redesign of the Tocris and Bio-Techne websites, it was time for my team at Bio-Techne to begin updating the original company website: rndsystems.com. Our focus for this redesign was responsive content, as well as improvements to the user experience and underlying web technologies. With 500,000 active products in the database, we had our work cut out for [...]

29 08, 2019

Simplifying Design and Development for Avaya

By Josh|2019-10-10T00:42:55-06:00August 29th, 2019|Categories: Design, Recent Work, UX|

In the last few years, Avaya has started focusing on the user experience by adding improved software products to their lineup. I managed the UX of video clients, soft phones, and Salesforce-integrated web apps. In this portfolio update, I'll focus on Avaya Agent for Desktop which my team and I made enjoyably efficient by implementing a design system, updating the [...]

22 10, 2018

Design Systems, Pattern Libraries, a UX Perspective

By Josh|2019-10-10T01:35:39-06:00October 22nd, 2018|Categories: Design, Development, Feature, Recent Work, UX|

A well-implemented design system can simplify the user experience of your software by ensuring the individual UI elements come from a single source of truth. In theory, that should help you maintain a level of UX integrity not found anywhere else. Using a design system allows your team to be more efficient during every step of the pipeline. Imagine discussing [...]

10 08, 2017

Modernizing Tocris Bioscience with a UX Focus

By Josh|2019-10-10T02:02:46-06:00August 10th, 2017|Categories: Design, Development, Feature, Recent Work, UX|

When I joined Bio-Techne, I was asked to completely redesign one of our subsidiary companies: Tocris Bioscience. Tocris is one of the top reagent manufacturers in the UK. They have a long history in the industry, but Bio-Techne acquired them to improve their European presence. After the dust settled from the acquisition, my team began planning the redesign. Let's start [...]

12 01, 2017

Bootstrap 3 User Experience Validation

By Josh|2019-10-10T02:47:26-06:00January 12th, 2017|Categories: Recent Work, UX|

Bootstrap 3 User Experience Validation One of the first projects I tackled while I was at Bio-Techne was validating Bootstrap 3 as a responsive framework from a user experience perspective. I was already very familiar with Bootstrap, but since Bio-Techne wanted to use it as the foundation of their new design framework, I wanted to see if it had any [...]

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